At Teacherz, we're committed to providing high-quality digital learning solutions that inspire and empower educators and learners alike. If you're not completely satisfied with your digital purchase, we're here to help. Please take a moment to review our Satisfaction Assurance:
- 30-Day Satisfaction Guarantee: We want you to be fully satisfied with your digital purchase from Teacherz. If for any reason you're not happy with a learning solution you've purchased, you may request a refund within 30 days of purchase. No questions asked!
- Eligibility for Refunds: To be eligible for a refund, your digital learning solution must not have been accessed or downloaded. Once a digital product has been accessed or downloaded, it becomes ineligible for a refund, unless it is defective or does not perform as described.
- Initiating a Refund: To initiate a refund, simply contact our Customer Support team within 30 days of your purchase. You can reach us via email, phone, or our online contact form. Please provide your order number and a brief explanation of the reason for the refund request, and we'll guide you through the process.
- Refund Process: Once your refund request is received and approved, we'll process the refund and notify you via email. The refund will be credited back to the original method of payment within a certain number of days, depending on your financial institution's processing time.
- Exchanges: Since all our products are digital, we do not offer exchanges. However, if you're unhappy with your purchase, we encourage you to explore other digital learning solutions in our catalog.
- Damaged or Defective Items: In the rare event that a digital learning solution is defective or does not perform as described, please contact us immediately. We'll work with you to resolve the issue and may provide a replacement product or issue a refund, depending on the circumstances.
- Exceptions: While we strive to accommodate all refund requests, there may be certain exceptions or limitations to our refund policy. For example, refunds may not be available for promotional or discounted digital products.
Thank you for choosing Teacherz for your digital learning needs. If you have any questions or concerns about our Satisfaction Assurance, please don't hesitate to contact us at ReguLex@teacherz.org. We're here to ensure your experience with Teacherz is nothing short of exceptional. Happy learning!