At Teacherz, we strive to provide you with top-quality digital products, online services, and physical products that cater to your educational needs. However, we understand that sometimes things don’t go as planned. Our Refund and Cancellation Policy is designed to ensure that your experience is as smooth as possible, no matter where you are in India.

Refunds

We want to make sure you’re completely satisfied with your purchase. Refunds will be considered under the following conditions:

• Digital Products: Digital products, such as e-books and downloadable resources, are available immediately upon purchase and cannot be refunded once accessed or downloaded. However, if the product is defective (e.g., incorrect file format, corrupted files), we’ll issue a refund or provide a corrected version.

• Physical Products: Physical products are refundable if they are defective, damaged, or if the wrong product was shipped to you. Refund requests for physical products must be made within 7 days of delivery.

• Online Tutoring and Services: If you are dissatisfied with the online tutoring services or there were issues with service delivery (e.g., tutor unavailability), we will assess the situation. Refunds will be issued if the session was not delivered as per the agreed terms. Once a session is completed, it is non-refundable.

To request a refund, contact us at TeazReach@teacherz.org with the following details:

• Your order number and the product or service details.

• A brief description of the issue (e.g., dissatisfaction, technical issues, defective product).

Refunds will be credited back to your original payment method. We aim to process refunds within 7-10 business days.

Cancellations

Plans change, and we understand that! Here’s how cancellations work:

• Online Tutoring Sessions: You can cancel your tutoring session up to 24 hours before the scheduled session for a full refund. Cancellations made less than 24 hours before the session may not be eligible for a refund.

• Courses or Subscriptions: If you cancel a course or subscription before accessing any content, you will receive a full refund. Once any content is accessed, cancellation is no longer eligible for a refund.

• Physical Products: Physical product orders can be canceled before they are shipped. Once shipped, cancellation is not possible. To cancel a physical product order, please contact TeazReach@teacherz.org immediately.

To cancel a service or product, please reach out to us at least 24 hours before your scheduled session or before the order is shipped.

Non-Refundable Items

• Digital content (e-books, downloadable materials, courses) is non-refundable once accessed or downloaded.

• Completed tutoring sessions are not eligible for refunds.

• Opened or used physical products are typically non-refundable unless defective.

Changes to the Refund and Cancellation Policy

We are always improving! Teacherz reserves the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be posted on our website, and your continued use of our services will constitute acceptance of the updated terms.